Your privacy matters to us. This Privacy Policy explains what personal information c9taya collects from Filipino players, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described on this page.
When you register and use c9taya,we collect certain personal information necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your GCash or bank account details when you make deposits or request withdrawals in Philippine pesos. Technical data — including your IP address, device type, browser version, and session activity — is automatically gathered each time you access the platform. All information collected is used solely for the purposes described in this Privacy Policy and is never sold to third parties.
c9taya uses your personal information to create and manage your account, process deposits and withdrawals, and verify your identity in line with Philippine anti-money laundering regulations. We also use your data to personalise your experience on the platform, including recommending games and VIP tier updates that are relevant to your activity. Your contact details may be used to send you important account notifications, security alerts, and updates about our services — you can opt out of promotional messages at any time. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features for Filipino players. We will never use your personal information for any purpose that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers — such as payment processors, identity verification partners, and cloud hosting providers — who assist us in operating the c9taya platform, and who are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required by Philippine law or a valid court order to disclose your personal information to government authorities or regulatory bodies. Any third-party partners we work with are carefully vetted and must comply with data protection standards consistent with the Philippines Data Privacy Act of 2012. We will notify you of any material changes to how your data is shared, to the extent permitted by law.
c9taya uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players interact with our platform. Essential cookies are required for the platform to function correctly and cannot be disabled; these include session authentication tokens and security cookies. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to continuously improve the experience for users across the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use c9taya after being informed of our cookie practices, you consent to their use as described here.
Under the Philippines Data Privacy Act of 2012, you have the right to access, correct, and request the deletion of your personal information held by c9taya. You may also object to the processing of your data, request a restriction on how it is used, or ask us to provide a copy of your data in a portable format. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will respond to all data subject requests within a reasonable timeframe and in accordance with applicable Philippine law. Please note that certain data may need to be retained for legal, regulatory, or fraud prevention purposes even after a deletion request is fulfilled.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the c9taya platform is encrypted using industry-standard SSL/TLS protocols, and sensitive financial data is stored in encrypted form on secured servers. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security reviews and vulnerability assessments to ensure our systems remain robust against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.
c9taya retains your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, as required by anti-money laundering regulations. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. If you request account closure, we will begin the data retention review process promptly and inform you of the expected timeline. You may contact [email protected] at any time to enquire about the specific retention period applicable to your account data.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through the platform or via email. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Your continued use of c9taya after any changes have been published constitutes your acceptance of the revised Privacy Policy. If you have any questions or concerns about this policy or how your data is handled, please reach out to our support team at [email protected].
Everything you need to understand your rights and how c9taya protects Filipino players
Read the full rules governing your use of the c9taya platform, including account, deposit, and game policies.
Read TermsTools and guidance to help you manage your gaming activity in a healthy and sustainable way.
Learn MoreQuick answers to the most common questions Filipino players ask about accounts, data, and security.
View FAQFind out who we are and why c9taya was built specifically for players across the Philippines.
About c9tayaNow that you know how c9taya protects your personal information, you can play with confidence. Create your free account today and enjoy slots, bingo, and VIP rewards — all secured for Filipino players.